Return and Refund policy

Returns & Warranty Policy

At My Temptations, your satisfaction and safety are our top priorities. We’re committed to ensuring every order arrives in perfect condition — and that you feel confident shopping with us.

 Faulty Product Returns (Sex Toys & Accessories)

We have a no-fuss approach to handling faulty items. If a product you’ve purchased from us turns out to be faulty within its warranty period, we’ll happily offer a replacement or refund — and cover the postage both ways.

Before returning any items, please double-check the following common issues:

  • Batteries are inserted correctly

  • Batteries are fully charged or replaced with fresh ones

  • Any plastic tabs or seals have been removed from the battery compartment

  • The toy is fully closed or tightened where required

These account for most “faults” — but if your issue persists, simply contact us via email or our contact form, and we’ll assist you quickly.

We’re here to help, and we’ll make it right. We just ask that you test your toy first to avoid unnecessary postage if the product isn’t faulty.

 Lingerie Returns

Due to the intimate nature of lingerie, we are unable to accept returns or exchanges for change of mind, incorrect size, or style preference once the packaging has been opened. This is a strict health and hygiene policy to protect you and all of our customers.

However, if your lingerie arrives damaged or with a manufacturing fault, we will absolutely arrange a replacement or refund — just get in touch with us as soon as possible.

Please ensure you:

  • Try on lingerie over clean undergarments

  • Do not remove tags or damage packaging before confirming fit

We recommend checking size charts carefully or contacting us for sizing support before purchasing.

 Change of Mind Policy

For hygiene reasons, we cannot accept returns on opened sex toys or adult products. Most adult products are not sealed in a tamper-evident way, so once opened, they cannot be resold — even if unused.

If your item remains sealed in its original, manufacturer packaging and has not been opened, tampered with, or used, we may offer an exchange or store credit at our discretion. You will be responsible for return postage.

Summary

 Faulty item? We’ll fix it — fast, and at no cost to you.
 Lingerie issues? We’ll replace faulty items, but no returns on opened or tried-on pieces.
 No change-of-mind returns on opened adult products due to hygiene laws.

We’re here to support your pleasure journey with quality products and genuine care. If you have a question or concern, contact us here — our team is ready to help.