Shipping policy
Domestic Shipping (Australia)
- Paid orders will be dispatched within 3 business days.
- If items are out of stock, we’ll notify you within 3 business days.
- Standard shipping rates apply to retail orders within Australia.
- For international or trade orders, please contact us for a shipping quote.
Delivery and Inspection
- Please notify us within 2 business days of any shortages or damages.
- If you request an unattended delivery (“leave safe”), you assume full responsibility for any missing or damaged items.
- Shipping charges are non-refundable.
- If the outer packaging is damaged upon delivery, please sign for it as “damaged.” This doesn’t affect your right to examine the goods.
Other Important Information
- Designs and colors may vary slightly due to manufacturing processes.
- We will investigate missing or delayed parcels through standard procedures before considering compensation.
- If an item is returned due to our error, we’ll reimburse postage up to $10.00. Please contact us first to arrange a solution.
- Backordered items will ship as soon as possible without additional postage charges.
- Additional charges may apply for re-delivery or address changes.
- Failure to respond to a delivery attempt notice may result in a re-delivery fee.
- Perth deliveries typically take 2-5 days. WA regional and interstate deliveries typically take 5-14 days.
We’re Here to Help
If you have any questions about shipping, feel free to contact us.